Privacy Policy

Last updated: January 2026

ComeOn takes your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use comeon-canada.com. By creating an account or using our services, you agree to the practices described here.

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Ontario's iGaming framework administered by iGaming Ontario.

Who We Are

ComeOn is licensed and regulated to offer online gambling services to eligible Canadian residents. References to 'we', 'us', or 'our' in this policy mean ComeOn and its operating entities responsible for comeon-canada.com.

What Information We Collect

We collect information you give us directly and information generated by your use of our platform. Here's what that includes:

Personal identification details: your full name, date of birth, address, and government-issued ID (required for age and identity verification)
Contact information: email address and phone number
Financial information: payment method details, transaction history, and withdrawal requests
Account activity: login history, game play records, betting history, and session data
Device and technical data: IP address, browser type, operating system, and cookies
Communications: any messages you send to our customer support team

We don't collect more than we need. If something isn't necessary to run your account safely and legally, we don't ask for it.

Why We Collect Your Information

There are specific, legitimate reasons we process your data:

To verify your identity and confirm you meet the minimum age requirement of 19+ (18+ in Alberta, Manitoba, and Quebec)
To process deposits, withdrawals, and maintain accurate financial records
To comply with anti-money laundering (AML) regulations and responsible gambling obligations
To provide customer support and respond to your enquiries
To send you account-related communications and, where you've opted in, promotional offers
To detect fraud, prevent problem gambling, and maintain platform security
To meet our legal and regulatory reporting requirements under iGaming Ontario

Legal Basis for Processing

Under PIPEDA, we process your personal information based on your consent, the performance of our contract with you, and our legal obligations. You can withdraw consent for marketing communications at any time, though some processing is required for us to provide the service at all.

How We Share Your Information

We don't sell your personal data. Full stop. We do share it in limited circumstances:

With iGaming Ontario and other regulatory bodies as required by law
With payment processors and financial institutions to handle transactions
With identity verification and fraud prevention services
With responsible gambling support organizations where required
With our technology and platform service providers who operate under strict data processing agreements

Any third party we share data with is contractually required to protect it and use it only for the specified purpose.

Data Retention

We keep your personal information for as long as your account is active and for a minimum of five years after account closure, as required by Canadian financial and gambling regulations. Some records may be kept longer if required by law or ongoing legal proceedings.

Your Rights Under PIPEDA

You have real rights over your personal information. You can:

Request access to the personal information we hold about you
Ask us to correct inaccurate information
Withdraw consent for marketing communications
Request information about how your data has been used or disclosed
Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact our privacy team at [email protected]. We'll respond within 30 days.

Data Security

We use industry-standard encryption (SSL/TLS) to protect data in transit and apply strict access controls internally. No system is 100% immune to risk, but we take every reasonable step to keep your information safe.

Children and Minors

Our services are strictly for adults who meet the minimum legal gambling age in their province. We do not knowingly collect information from minors. If we discover an account has been created by someone underage, it will be closed immediately and any funds returned in accordance with our verification procedures.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version here with an updated date and, for significant changes, notify you by email. Continuing to use our services after changes take effect means you accept the updated policy.

Contact Us

Questions about this policy or how we handle your data? Reach us at [email protected] or write to our privacy officer at the address listed in our Terms and Conditions. Gambling should be fun. Play responsibly. 19+. If you or someone you know has a gambling problem, contact the Connex Ontario helpline at 1-866-531-2600.